If you have any problem with the site or registration or other, if you don't find your answer below please use the form in the contact section to contact us. We will answer your questions and will help solve your problem within 48 hours. Thank you.

• 1. I am logged in but my profile is inactive and I can't send any gifts. Why?

  This is for security purposes all profiles pending approval by our admin team. Only after approval, a profile is visible to other users. Also interaction on the website is available after that approval process.

• 2. How can I fill in my profile?

  To fill in your profile: log in to your account, then press: 'Your Profile' button. When it loads you will see 'Edit your profile' page. Fill in available fields and press: 'Save' button.

• 3. How can I upload a photo to my profile?

  To upload a photo: log in to your account, then press: 'Your Photos' button. When it loads you will see a panel which you can use to upload your photographs. Click 'Browse' button and choose your photograph from your local drive. After choosing the photo press 'Add' button.

• 4. How can I delete a photo?

  To delete a photo: log in to your account, then press: 'Your Photos' button. When it loads you will see a panel which you can use to delete your photograph. Choose photograph and click 'Delete' button.

• 5. My date of birth is incorrect. How can I change it?

  If you have made a mistake when giving us your date of birth, do not worry.Log in to your account, then press: 'Your Profile' button. You will see 'Edit your profile' page. Complete your profile and press: 'Save' button.

• 6. I have made changes to my profile. Why are the changes not visible yet?

  For security reasons all changes to your profile must be approved by our admin team before they go live. Approval process usually takes a few hours but it depends on the site traffic and time the of the day the changes have been made.

• 7. I would like to change my user name(login). How can I do this?

  User name is an unique identifier of the user and cannot be changed.

• 8. I have added a photograph(s) to my profile but the photo(s) are not visible in my profile. Why?

  For security reasons all photographs uploaded by users must be approved by our admin team before they go live. Approval process usually takes a few hours but it depends on the site traffic and time of the day the changes have been made.

• 9. I have added/changed text in my profile. Why are the changes not visible?

  For security reasons all changes to your profile must be approved by our admin team before they go live. Approval process usually takes a few hours but it depends on the site traffic and time the of the day the changes have been made.

• 10. How can I delete my account?

  You can always delete your account. Just log in to your profile and then go to Your Account=>Settings.

• 11. I can't log in I can't remember my password. How can I reset my password?

  If you have forgotten your password or your password has expired please follow our password retrieval procedure.You can always reset your password and get your user name by clicking: 'Forgot your password or user name?' link which is located on top right corner of the site(just below a login panel).

• 12. How can I turn off email notifications?

  You can turn off email notifications at any time. Just log in to your profile and go to "My profile"=>Notifications.

• 13. How can I contact with another user?

  Just log in to your profile. You can send a message or a gift.

• 14. How can I send a message to another user?

  You have to purchase a Premium account which gives you the opportunity to communicate with other Ukrainian Hearts users securely. Receiving messages is free for all Ukrainian Hearts members regardless of which type of account they have. So you can be sure that your messages will be read and sent.

• 15. What is a Premium account?

  Premium account gives you the opportunity to communicate with other Ukrainian Hearts users securely. Receiving messages is free for all Ukrainian Hearts members regardless of which type of account they have. So you can be sure that your messages will be read and sent. You can also become a VIP member. VIP is a special account which allows non-Premium users to reply to your messages.

• 16. Why do I have to pay?

  Premium account holders can exchange contact details in a safe and secure enviorement. Collected funds enable us to reach a large amount of new users through advertising campaigns on the Internet, newspapers and other places (television, concerts, etc).The fee also allows us to develop and improve our service by adding new functionalities which improve your user experience. Additionally, thanks to financial resources we are able to employ professional moderators who accept profiles and ensure the safety of our users. If you have a problem, you can send us a message at any time. Our admin team solves problems 7 days a week and a maximum response time is 48 hours. We give you a confidence that you will find valuable and real users on Ukrainian Hearts. You can find here thousands of lonely, looking for love women and men. Hundreds or even thousands of new users register on Ukrainian Hearts every day thanks to our advertising campaigns.

• 17. What is a VIP account?

  You will be able to add someone to your private VIP guest list and they can talk to you even if they haven't paid for a Premium account. It is very easy to use: you just add selected user to your VIP list by clicking:'Add to VIP list' button on user's profile. We will notify this user that he or she can reply to your messages or send you new messages even if they do not have a Premium account.

• 18. I have a VIP account. Why I can't send messages?

  Please note that you have purchased a VIP account not a Premium account.You are able to add someone to your private VIP guest list and they can talk to you even if they haven't paid for a Premium account. It is very easy to use: you just add selected user to your VIP list by clicking: 'Add to VIP list' button on user's profile. We will notify this user that he or she can reply to your messages or send you new messages even if they do not have a Premium account.

• 19. I am on a VIP list.Why I can't send messages?

  Please log out and log in to your profile once again.

• 20. How can I pay for a Premium or VIP account?

  You can pay for a Premium or VIP account by any credit/debit card, bank transfer or via PayPal. To pay: log in to your account on Ukrainian Hearts. When you attempt to send a message, you will be taken to the payment page. Aternatively: press "Buy Premium or VIP" button which is located in main menu. You will be redirected to the payment page on Ukrainian Hearts. Choose your method of payment there by clicking on the appropriate button.

• 21. I haven't got a credit/debit card. How can I pay?

  You can pay for a Premium or VIP account by bank transfer. To pay: log in to your account on Ukrainian Hearts. When you attempt to send a message, you will be redirected to the payment page on Ukrainian Hearts. Choose method of payment there by clicking on 'moneybookers' button. Aternatively: press "Buy Premium or VIP" button which is located in main menu. You will be redirected to the payment page on Ukrainian Hearts. Choose method of payment there by clicking on 'moneybookers' button. WARNING! Please note that cash payment is not allowed to an account on MoneyBookers. Transfer must be from a bank account holder to MoneyBookers account. It is not possible to pay by a bank transfer at the post office or in another similar place.

• 22. Can I pay by sms message?

  Please note that payment by sms message is not avaliable. You can pay for a Premium or VIP account with any credit/debit card, bank transfer or via PayPal. To pay visit a payment service on Ukrainian Hearts and choose your preferred method of payment.

• 23. I can't pay by debit/credit card using G2S operator?

  Please note that your card payment has failed. Your credit card has not been charged. Please be advised that G2S has checked and the transaction is declined by your bank and not by G2S. Actual reasons of bank refusals are unknown to us. We highly recommended to contact your issuer bank and ask about the reason for refusal.

• 24. I have paid via Moneybookers operator.

  Please note that if you choose bank transfer via Moneybookers operator, it might take up to 5 working days to complete your transactions. This is due to your bank routine. If you are sure that money has left your bank account, it seems the money has been uploaded to your Moneybookers account. Please log in to your MoneyBookers account and use a SEND MONEY feature by clicking SEND MONEY button available.

• 25. What is a CVV number?

  Please note that a CVV are the last three digits at the back of your card, very close to the white bar where you can see your signature.